about us -FAQ

General Questions

Are you a trading company or a factory?

We are a professional factory. We produce our own products and also buy raw materials from other partner factories and manufacture them, which ensures competitive prices and product categories.

What are the benefits to long-term importers or distributors?

For those regular customers, we offer incredible discounts, free sample shipping, custom sample design, sample display rack, custom packaging and quality control according to customer requirements.

How long do I get the price?

We will give you the price as soon as possible. But usually within 24 hours of receiving your inquiry (except weekends and holidays). If you are very eager to find out the price, please email us or otherwise contact us so that we can provide you with a quote.

What terms of payment do you support?

T/T, L/C and other ways.

Why choose us?
  1. We are a professional stone manufacturer in China, with more than 18 years of experience in stone production.
  2. Our artificial stone has passed the high quality test of NSF, Greenguard and CE, and the natural stone has also passed the water absorption and density test of SGS;
  3. OEM and ODM services;
  4. Negotiable and favorable payment terms.
  5. Help purchase and provide supporting products (countertop, stainless steel basin, faucet, etc.).

Product Problems

What can I buy from you?

Quartz stone slab, countertops and vanity top, granite, cobblestone and mesh paver,marble,composite marble slab,sintered stone table,artificial stone slab,whiskey stone,marble tray and other custom household stone products.

Can I get a sample? Is it free?

Yes, most samples are free of charge, and shipping is paid or prepaid.

How do I know your quality?

Professional production process pictures and videos, as well as providing samples, or visiting the factory will be able to verify our quality.

How long will it take to deliver?

Usually 15-25 days depending on the product category and quantity.

What is the sample size provided?

There are 10*10*2cm, 20*20*2cm, 30*10*2cm specifications or other specified sizes and processing methods.

What is the advantage of your product over other manufacturers?

We have variety of stone products to meet customer’s different requirements.

What's your minimum order quantity?

Usually 100 sets or 100 square meters. The minimum order quantity of each style of product is different. Please contact us for detailed questions. We will try our best to meet your needs.

What's unique about our product in terms of packaging?

Packages are made specially as per request, products are strapped firmly, separated by protective films, and wrapped a waterproof films outside the package.

How to ensure the true nature of raw materials?

All raw materials are selected and processed by our QC team, photos and videos are taken to check the correctness and good quality as well.

Factory Problems

What is the capacity of your factory?

The factory has a production capacity of 50,000 square meters per month. Up to now, our factory has more than 500 skilled workers and is constantly expanding. At present, we have 5 production lines in China and 2 production lines in Malaysia for the American market, equipped with advanced processing equipment, professional workers and experienced quality inspectors. And a gold supplier to Alibaba for more than 18 years. It also works with many other factories. Our company has the ability to produce and supply all kinds of stone products you need.

Where is your factory?

We have three owned factories and dozens of partner factories. Table factory in Quanzhou and Wuhan, quartz stone factory in Quanzhou, Wuhan, Yunfu, Tianjin and other places, the floor stone mainly in Quanzhou.

What kind of equipment do you have in your factory?

We have 6 24-head automatic polishing machines, 5 100,000 tons press machines, 6 automatic edging machines, 7 burning machines, 8 water cutting machines, 12 infrared edging machines, as well as the most advanced research and development laboratory.

After-Sales Problems

What will you do if the product is damaged or broken during transportation?

We need to make a comprehensive evaluation. Based on the packing pictures, product damage condition and quantity details provided by the customer, we will give appropriate compensation if the product damage is caused by us. If the damage or loss is caused by the improper operation of the logistics company or the non-standard unloading by the buyer, we will assist the buyer to solve the problem.

How do you guarantee the packing?

We use strong seaworthy wooden cases. In containers, all packaging is reinforced with additional wood and wire to avoid collision and breakage.

What kind of after-sale service can we provide?

Equipped with a after-sale services team, who are responsible for the package received,  quality and solutions for the installation and maintenance,etc. We will also provide online training on installation and use, and provide professional unloading and handling instructions.

Finally

We appreciate the opportunity you have given us to complete our online product presentation. Our company has the ability to produce and supply all kinds of stone products you need. We know that choosing the right supplier can be time consuming. Let's put the order a side. We just want you to know that if you have questions about the future, please contact us and we will always be here!
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